Refund policy

If your tracking shows the package as delivered but you did not receive it, we are not responsible for the missing item. In these cases, you will need to file a claim directly with the shipping carrier. We recommend checking with neighbors, building managers, or anyone else who may have accepted the package on your behalf before submitting a claim.

Signature Required (Optional)

If you would like your package to require a signature upon delivery, please let us know before placing your order. This service comes at an additional cost, which the buyer must cover.

Customers must contact support.

Chargebacks are not a substitute for support requests.

Missing packages require carrier claims.

Return Policy

All sales are final. We do not accept returns or exchanges once an order has been placed.

Please inspect your item immediately upon delivery. If your order arrives damaged or defective, you must contact us within 24 hours of receiving your package.